Booking Policy

Guest Policies

Contact Details – Scott Borthwick
The Carrick, 5 Dhu Varren Park, Portrush, Northern Ireland, BT56 8EL
T: 0044+ (0) 2870 311 800
E: info@thecarrick.co.uk

Opening Hours

The Carrick is open all year round. We welcome bookings 7 days a week (unless otherwise stated) for individual guests, business and leisure travellers, private parties and sports groups. As a courtesy to all guests, please note, The Carrick does not accept bookings from Stag/Hen or night clubbers – any rooms booked online with this purpose will not be refunded. Please call 028 7031 1800 to discuss your stay if you require any assistance planning your visit.

Deposit

To confirm a reservation a 20% deposit of the total booking is required and will be held as a guarantee – this then constitutes a legally binding contract between you and The Carrick B&B. Please note during major sporting events and Bank Holiday weekends, we may require 100% payment of your reservation as a non-refundable deposit to secure your booking. Full payment will be required on arrival – we will accept payment in cash Sterling, paypal transfer or Credit card. Cheques cannot be accepted. If you wish to pay the balance via bank transfer, please process at least 5 working days in advance to clear before your arrival date.

Cancellation Policy

We understand sometimes plans change so if you need to amend or cancel a reservation please let us know by telephone or email and we will confirm back in writing. Bookings cancelled 14 days or more notice prior to arrival will be refunded minus an admin charge. Bookings cancelled up to 7 days before arrival will be charged 50% the total cost of the booking plus booking fee. If a booking is cancelled less than 2 days before arrival or in the event of a no show, the full total price of the reservation will be charged plus booking fee. Please note departures earlier than scheduled are also treated as a cancellation, therefore the Cancellation Policy will apply.

Check-In / Arrival

Check in on the day of arrival is between 3pm and 9pm but we will always try to be flexible to what suits your needs. Guests are welcome to arrive earlier to park, have a refreshment and leave luggage with prior notice. If you are running late, please call Scott on 07 545 303 474 to let us know.

Guest Registration

Under the Immigration (Hotel Records) Order 1972, we are legally obliged to record the details of all guests aged over 16, including the date of arrival and departure, full name and nationality. We must also record the passport number, place of issue and next destination of guests who are not British, Irish or Commonwealth citizens. All guests aged over 16 must complete a registration form on arrival. These records will be kept for at least 12 months.

Check-Out / Departure

Rooms may be vacated between 7.00am and 11.30am on the day of departure.

Parking

There is ample on street parking around the area and a small car park opposite The Carrick B&B at the train station. We are only a stones throw from Dhu Varren train stop if travelling by rail.

Breakfast

Breakfast is served daily between 8.30am-10.00am. 9am-10.30am on Sundays. We are more than happy to arrange early breakfast times for anyone staying with us, by prior arrangement.

No Smoking Policy

By law we cannot allow smoking in any part of The Carrick House B&B and we do adhere strictly to this policy. A surcharge of £150 will be applied to room charges for anyone smoking within the house or bathrooms. Smoking is permitted at the seating area overlooking the front lawn.

Family Policy

We have 1 family room at The Carrick B&B and are happy to accommodate children of any age in it. Please contact us prior to booking to discuss your needs.

Pet Policy

We regret that we are unable to accept any animals staying inside The Carrick with the exception of guide dogs. We are happy to arrange local boarding with our partners in Portrush. Please call for details.

Loss / Damage

Guests will be responsible for the repair or replacement of any breakages, loss or damage caused by them to The Carrick B&B property. Guests must report any loss or damage to their own property immediately on discovery to the proprietors, and shall make themselves available to assist with any reports made by The Carrick B&B to the police. The Carrick accepts no responsibility for guests personal items lost or damaged or for personal injury or illness by guests own negligence.

Health & Safety

The Carrick B&B reserves the right to refuse a guest entry and accommodation if, on arrival, we reasonably consider that the guest is behaving in a threatening or abusive manner or is intoxicated or under the influence of drugs. We reserve the right to require a guest to leave if he/she is causing a disturbance or is behaving in an unacceptable manner towards staff, the property and/or other Guests. Non-Residents are not permitted in The Carrick unless by prior arrangement with the owner.

Disability and Accessibility

The Carrick is the perfect base to explore the beauty of Northern Ireland. Please note that all rooms are on upper floors and may be unsuitable for guests with mobility difficulties. Layout:Ground Floor- Earl of Ulster Lounge, The Sorley Boy Lounge, 1st Floor – Guest WC, The Deserverick, The Kinbane and The Dunluce 2nd Floor – The Ballyreagh and The Lissanoure.

About the Carrick

Set in the beautiful seaside town of Portrush, on the North Antrim Coast, The Carrick promises guests a tranquil environment to relax and unwind in luxurious surroundings.

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